“Some people are ready for services from day one​, which is always nice, but for those who aren’t, all I can do is be there for them and be present. Thankfully​, The People Concern follows the harm reduction model, not an abstinence-based model, so, I am able to meet program participants where they are at in their journey. I provide support whenever they are ready to engage. We had one program participant who initially wasn’t ready to address their substance use. After consistently engaging them – starting small with a ‘hello’ or a snack – we are now in the process of identifying resources and treatment options that will help them. Though it takes times to build trust, this is a huge success!”