SCANPH partnered with Enterprise Community Partners to host a unique seminar – Resident Services Seminar: An Introduction to Resident Services in Affordable and Supportive Housing Programs. Resident Services staff are indispensable, fulfilling a role that helps provide residents with resources and skills to help individuals achieve increased mobility in their lives. Affordable housing-based resident services are integral to promote an overall sense of community, as well as a successful housing experience for low-income households. As the pandemic emphasizes the need to serve those most vulnerable, resident services teams prove essential in meeting the needs of residents living in affordable and supportive housing.
Kicking off the discussion, panelist John Maceri, CEO of The People Concern outlined best practices to keep residents housed and navigate changes in resident services delivery. Emilie Dang, Community Impact and Programs Director of Innovative Housing Opportunities, provided insightful strategies based on IHO’s recent development, El Verano in Anaheim, CA. Providing a case study from a developer member perspective, Dang detailed how community amenities prove critical when housing low-income and formerly homeless seniors. To conclude the seminar, Monica Molina of the Los Angeles Department of Public Health detailed essential updates regarding the COVID-19 vaccine.