COVID-19: Our Response & How You Can Help

The safety and well-being of our program participants, staff and community is paramount. As the number of novel coronavirus (COVID-19) cases continues to rise in Los Angeles County, The People Concern is taking all necessary and recommended precautions and measures to prevent and mitigate the effects of COVID-19. Our staff are working with the Los Angeles Homeless Services Authority (LAHSA), Department of Mental Health (DMH) and Department of Health Services (DHS) to ensure that we have the appropriate plans in place and can swiftly and effectively respond to directives from the Los Angeles Department of Public Health, the Centers for Disease Control and Prevention, the U.S. Interagency Council on Homelessness and the US Department of Housing and Urban Development.

We appreciate your understanding and continued support during this challenging time. If you have any questions or need additional information, please email or call our office Monday through Friday at (323) 334-9000.


John Maceri, CEO

Our emergency response protocol for safeguarding our community that includes:
  • Ensuring we continue to provide services for program participants
  • Training staff on safety precautions to mitigate the risk of spread
  • Staff proactively communicating information to program participants on how to keep themselves and others safe, and providing our neighbors with hygiene resources
  • Posting information from public health agencies in highly visible areas at administrative and service-delivery locations
  • Instructing staff who are exhibiting symptoms to remain home; identifying quarantine locations for program participants in Interim Housing
  • Pausing the majority of onsite volunteer activities
  • Continuing to clean and disinfect frequently touched surfaces
  • Implementing head to toe sleeping arrangements in Interim Housing
  • Implementing an emergency communication system for staff
  • Following social distancing recommendations issued by Los Angeles Department of Public Health
  • Implementing an Emergency Work from Home Protocol for certain functions based on recommendations from Los Angeles Department of Public Health
How will Emergency Work from Home Protocol impact our services?
  • Our goal is to minimize disruption to our programs and to continue serving program participants while keeping everyone safe; to that end, our 24-hour programs will remain open and operating. The Access Center in Santa Monica, our Money Management services and public restrooms in downtown Los Angeles will all remain open with limited services depending on staff availability.
  • Our offices will be closed to the public starting March 18, 2020, but our main office phone line will be answered during regular business hours and staff will continue to perform their duties from home. Our Arlington HQ office number is (323) 334-9000.
  • You can reach staff by email or phone during regular business hours as you would typically; meetings will take place virtually until the Emergency Work from Home protocol is lifted.
  • Most volunteer activities are suspended until the Emergency Work from Home protocol is lifted.
  • The agency will continue to perform its essential functions while adhering to recommendations from public health agencies.
As we continue to implement our Emergency Response Protocol, our teams are on the front-lines serving our most vulnerable neighbors every day. We are accustomed to helping people navigate the most challenging times but this pandemic is particularly tough on our neighbors experiencing homelessness and survivors of domestic violence. As anxiety and concerns mount, the need for our services grows and we continue to show up every day to connect people with the support they need.
We appreciate the outpouring of support from our community during these trying times; our neighbors need us now more than ever.
Here are a few ways you can make a difference today:

1. Make a Monetary Contribution.

Make a monetary contribution to help us provide life-saving services to our most vulnerable neighbors and help fight the spread of COVID-19. Here’s what your donation can do:
provides 10 hygiene kits.
provides 3 meals/day for one program participant for two weeks.
provides one month of groceries for a resident in permanent supportive housing.

2. Participate in our #ChallengeforGood.

Participate in our #CHALLENGEFORGOOD and help us secure urgently-needed in-kind donations throughout the month of April. 

April 1st – Challenge for Good-01 (2)
April 1st – Challenge for Good-01 (3)
In addition to the items listed above, we’re experiencing an ongoing need for Personal Protection Equipment (PPE) and hand sanitizer. If you are able to donate and/or connect us with a company/supplier who might be able to help, please email
Please mail or deliver donations to one of the following locations below:

  • 2116 Arlington Avenue Suite 100, Los Angeles, CA 90018. You can drop-off donations in person on Tuesdays from 9 AM – 12 PM.
  • 1453 16th Street, Santa Monica, CA 90404. You can drop-off donations in person on Mondays from 9 AM – 12 PM.

3. Support our food services efforts.

We are seeing increased demand for our services and meals across our 24-hour and drop-in programs. The food security of our program participants is at stake. You can help support our food services efforts throughout our permanent supportive housing (PSH), interim housing and Access Center.
Our neighbors are in need of nonperishable food items so that they can remain healthy and safe in their homes during these uncertain times.

Can you help them out next time you go shopping?

1. When you are doing your grocery shopping, fill up grocery bags with the following items:

  • Five (5) cans of soup
  • Four (4) cans of veggies (to be cooked stove top or microwave)
  • Two (2) bags of rice
  • Five (5) cans of beans
  • One (1) box of granola bars or protein bars
  • Two (2) boxes/bags of pasta noodles
  • Two (2) cans of pasta sauce

2. Drop off the bags at the location below:

  • 2116 Arlington Avenue, Suite 100 Los Angeles, CA 90018 on Tuesdays from 9 AM – 12 PM
  • 1453 16th Street, Santa Monica, CA 90404 on Mondays from 9 AM – 12 PM

Anything and everything helps. If you are unable to purchase all of the items, please feel free to drop off any of the listed items to the same locations and we will make sure they get to the people we serve in permanent supportive housing.

Interim Housing
If it’s unsafe for you to grocery shop, you can still help by catering a meal from a restaurant for our Interim Housing program participants.

We provide people experiencing homelessness with 3 meals a day, 7 days a week at 6 Interim Housing sites. Catering a meal for participants at a site will allow us to dedicate funds toward our other critical service needs. Purchase a meal from a restaurant and have it delivered to our Interim Housing across Los Angeles County – the number of people varies by location from 45-100.

Please email to tell us you’re interested. We’ll work with you to help coordinate the day, time and location.

Access Center/Outreach
In addition, our Santa Monica Access Center typically provides 200+ sack lunches daily to people experiencing homelessness. With the temporary closing of some of our partner agencies, we are now seeing much higher demand, and are in need of your support.

We can use the following donations:

  • Turkey deli meat
  • Sliced cheese
  • Granola bars
  • Individual bags of chips
  • Fruits (soft, easy to chew)
  • Bread Sandwich-size
  • Ziploc bags
  • Brown paper bags

Please deliver sack lunch donation items to: 503 Olympic Boulevard, Santa Monica, CA 90401 on Monday – Friday from 9 AM – 5 PM.

In addition to sack lunch items, we are also accepting catered box lunches. If you are able to provide catered box lunches, please email